This privacy policy is to clarify how KNOWLEDGETRACK EDUCATION LLP (hereinafter referred to as “Knowledgetrack”, “we”, “us”, “our”) processes your ‘personal data’ (“data”, “information”) after you have granted us the permission to use it.
‘Personal data’ means any information relating to an identified or identifiable natural person (‘data subject’); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.
‘Knowledgetrack’ respects your privacy and we want you to understand how we collect, store, use, and share your personal data. The policy also illustrates your rights to access, correct, restrict and/or delete your personal data that we have on you.
This Privacy Policy applies when you visit or use the Knowledgetrack websites (e.g. https://www.knowledgetrack.co.in), websites (portals, academies, online businesses etc.) running on Knowledgetrack, mobile applications running on Knowledgetrack mobile solution, APIs and plugins. We will call these ‘Knowledgetrack Properties’ in this document.
We’ll review this Privacy Policy from time to time to make sure it is up-to-date. If you are just a visitor, then please note that this Privacy Policy is subject to change at any time without notice. To make sure you are aware of any changes, please review this Policy periodically. If you are our registered user, we will notify you before we make changes to this Policy and give you the opportunity to review the revised Policy before you choose to continue using our services.
‘Knowledgetrack’ use automated ways of collecting your data, necessary to provide the products and services offered by us.
Systems Data: Technical data about your computer or device, such as the IP address, device type, operating system type and version, unique device identifiers, browser, browser language, domain and other systems data, and platform types
Usage Data: Courses created, live classes created, live classes and courses enrolments, attendance, revenue from the courses and classes and data on similar areas Our primary goal in collecting your Personal Data and other personal information is to provide you a safe, efficient, smooth and customized experience. This allows us to provide courses, study material, tutorials that most likely meet your needs and to customize our Website to make your experience safer and easier. We also use your Personal Identifiable Information together with other Personally Non-Identifiable Information to help us better understand our users and to improve the content and functionality of our Website. The information we learn from you helps us personalize and continually improve your experience at our Website. We do not voluntarily make this information available to third parties, nor do we use it for any other purpose, except as set out herein.
As a visitor, you can browse our Website to find out more about our Website. You are not required to provide us with any Personal Data as a visitor. When you visit the Site, we collect and store certain information in order to improve security, analyse trends and administer the Website with a view to assist us in improving customer experience. We use this information to evaluate traffic patterns on our Website so that we can make it more useful to our visitors.
We collect your personal data when you:
When you visit our Website, as part of a purchase of one of our courses or registering on our Website, we may collect a variety of information that you will voluntarily provide to us via one of our contact forms, via a chat or phone session (Personal Identifying Information), such as:
We collect information about you and your use of our service, your interactions with us as well as information regarding your computer or other device used to access our service).This information includes your activity on our Website, such as classes, study materials, courses and search queries;
details of your interactions with customer service , such as the date , time and reason for contacting us ,transcripts of any chat conversations, and if you call us , your phone number and call recordings; device IDs or other unique identifiers, device and software characteristics (such as type and configuration), connection information, statistics on page views , referring source ( for example, referral URLs ), IP address (which may tell us your general location), browser and standard web server log information, information collected via the use of cookies, web beacons and other technologies.
With the help of back end applications, we aim at providing better services and better interaction with teachers, depending on the beneficiary’s line of interest. We also may ask for this information at other times, such as when you enter contests or other promotions sponsored by us and/or our partners. If you use a feature that requires payment of a fee options like NEFT or Card will appear. In case of payments via credit or debit card, we will redirect you to registered payment gateways such as CCavenue and other such registered gateways. You may store and save your payment details like card numbers with the gateway. We do not have access to this data. All payment transactions are processed through secure payment gateway providers. We do not store any card information (other than the last 4 digits of your card) in our servers.
Cookies & Log Files:
Like most web sites, we use cookies and web log files to track site usage. A cookie is a tiny data file saved on your computer to allow us to recognize you as a user whenever you return to our site using the same computer and web browser. Unfortunately, if your browser settings do not allow cookies you will not be able to use our website. Like the information that you enter during registration or in your profile, in the cookie and in the log file data is used to customize your experience on the web site.
One type of cookie, known as a “persistent” cookie, is set once you have logged into your Knowledgetrack account. The next time you visit the Knowledgetrack web site, the persistent cookie will allow us to recognize you as an existing user and thus you need not login to use the service. In order to access or change any of your private information (like a credit card number), you must login with your password even if your computer contains your persistent cookie. Additionally, if you log out of the Knowledgetrack site in any of your visits you will be prompted to input your password to log in to your Knowledgetrack account. Another type of cookie, called a “session” cookie, is used to identify your particular visit to the Knowledgetrack site. Session cookies expire after a short time or when you close your web browser.
Complying with the communication standards on the Internet, we automatically receive the URLs of the sites you previously surfed and moved on while your visit to the site. We also receive the Internet protocol (IP) address of your computer (or the proxy server you use to access the World Wide Web), your computer operating system and type of web browser you are using, as well as the name of your ISP. This information is used to analyze overall trends to help us improve the Knowledgetrack service. The linkage between your IP address and your personal data is never shared with third-parties without your permission or except when required by law.
We use your personal data for the following purposes:
Knowledgetrack Education LLP takes the privacy of its users very seriously. We never sell, rent, or otherwise provide your personal data to any third party or parties for marketing or monetary purposes.
To provide necessary services, we only share this information with third party software application services who process your personal data with strict privacy constraints. For instance, we use the services of a credit card processing company to bill our users for subscription fees. These third parties do not retain, share, or store this personal data or its part other than a purpose to provide these services and are bound by strict confidentiality agreements which limit their use of such information.
Knowledgetrack Education LLP offers a “web profile” feature which allows users to publish portions of their Knowledgetrack profile, including “name” and other personal data to the public Internet. Settings in the application allow you to publish or disable personal data the way you choose.
We may provide aggregated data about the usage of our services to third-parties necessary for running the business. We will ensure that the third parties abide by the enforced privacy laws of the geography (such as the GDPR in the European Economic area).
Communications between Users
Many emails you initiate through Knowledgetrack, will list your email address and name in the header of the message. Other communications that you initiate through the Knowledgetrack Education LLP website, like a request for the teacher, will list your name as the initiator but will not include your personal contact information. Your contact information will only be shared with another user if both of you have indicated your interest to establish contact with each other.
We further use your personal information to determine your general geographic location, provide localized courses and classes, provide you with customized and personalized study material, recommendations, determine your Internet service provider , and help us quickly and efficiently respond to inquiries and requests and enforcing our terms (such as determining free trial eligibility) and communicate with you concerning our service (for example by email, push notifications, text messaging ,and online messaging channels), so that we can send you details about new features and content available on the Website, special offers, promotional announcements, surveys, and to assist you with operational requests such as password reset requests.
We implement a variety of security measures to maintain the safety of your personal information when you enter, submit or access your personal information. After a transaction, your private information (credit cards, social security numbers, financials, etc) will not be stored on our servers.
We will try to protect your information using technical and administrative security measures to reduce the risks of loss, misuse, unauthorized access, disclosure and alteration.
We have standard SSL certification which basically helps us create a secure connection between our server and user to render any information or action. Some of the safeguards we use are firewalls and data encryption, physical access controls to our data centres and information access authorization controls. We shall try to take all precautions to protect the personal information both online and offline. Only user passwords are encrypted in 64-bit encryption and stored because generally users use the same password on multiple sites, to prevent any kind of theft, piracy or unauthorised access. If you believe your account has been abused or hacked, please contact us by sending us an email at knowledgetrackindia@gmail.com.
We have implemented technology and policies, with the objective of protecting your privacy from unauthorised access and improper use, and periodically review the same.
We reserve the right to communicate your personal information to any third party that makes a legally-compliant request for its disclosure. We do not sell, transfer or rent your personal information to third parties for their marketing purposes without your explicit consent and we only use your information as described in the Privacy Policy. We use third parties to verify and certify our privacy principles. If you object to your Information being transferred or used in this way, please do not use this Website.
We view protection of your privacy as a very important community principle. We understand clearly that you and your Information is one of our most important assets. We store and process your personal information on computers located in India that are protected by physical as well as technological security devices. Under no circumstances, we rent, trade, transfer or share your personal information that we have collected with any other company for their marketing purposes without your consent. We reserve the right to communicate your personal information to any third party that makes a legally-compliant request for its disclosure.
Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your web browser (if you allow) that enables the sites or service providers system to recognize your browser and capture and remember certain information. We use cookies to understand and save your preferences for future visits. Knowledgetrack education LLP may use software tags called “Cookies” to identify you when you visit our site. Cookies are used to remember your preferences and maximize the performance of our services. The information we collect with cookies is not sold, rented, or shared with any outside parties.
We transfer cookies, which are small files containing a string of character, to your IP address, giving the browser distinct identification, in order to keep track of the user’s preferences. Furthermore, these files also help in logging-in faster and they act as a mechanism to determine user trends. The data thus retrieved from the user’s IP address, enables us to enhance our offers, including but not limited to more content in areas of greater interest to a majority of users.
We use both session ID cookies and persistent cookies. A session ID cookie expires when you close your browser. A persistent cookie may remain on your hard drive for an extended period of time. You can remove persistent cookies by following directions provided in your internet browser’s “help” file. Persistent cookies enable us to track and target the interests to enhance the experience on our site. If you disable Cookies, you may not be able to access functionality on our Website correctly or at all. We never place Personally Identifiable Information in Cookies.
For your convenience, this page may contain certain hyperlinks to other Knowledgetrack pages as well as to websites outside www.Knowledgetrack.co.in . In addition, you may have linked to our website from another website. We cannot be responsible for the privacy policies and practices of other websites, even if you access those, using links from our website. We can make no promises or guarantees regarding data collection on the hyper-linked pages and on websites that are not owned by Knowledgetrack. We recommend that you check the policy of each website you visit, or link from, and contact the owners or operators of such websites if you have any concerns or questions.
We may pass your details to other companies in our group. We may also pass your details to our agents and subcontractors to help us with any of our uses of your data set out in our Privacy Policy. For example, we may use third parties to assist us with delivering services to you, to help us to collect payments from you, to analyse data and to provide us with marketing or customer service assistance. We may exchange information with third parties for the purposes of fraud protection and credit risk reduction.
We may transfer our databases containing your personal information if we sell our business or part of it. Other than as set out in this Privacy Policy, we shall NOT sell or disclose your personal data to third parties without obtaining your prior consent unless it is necessary for the purposes set out in this Privacy Policy or unless we are required to do so by law. Our Website may contain links to other websites that are not under our direct control. These websites may have their own policies regarding privacy. We have no control of or responsibility for linked websites and provide these links solely for the convenience and information of our visitors.
You accessing such linked Websites shall be at your own risk. These websites are not subject to this Privacy Policy. You should check the privacy policies, if any, of those individual websites to see how the operators of those third-party websites will utilize your personal information. In addition, these websites may contain a link to Websites of our affiliates. The websites of our affiliates are not subject to this Privacy Policy, and you should check their individual privacy policies to see how the operators of such websites will utilize your personal information.
You have a choice about how we use your personal information to communicate with you, to send you marketing information, how we provide you with customized and relevant advertising, and whether you want to stay signed into your account.
If you do not wish to receive marketing communications from us, you can unsubscribe from the link in the email you received, change your Communication preferences, or indicate your communication preferences within the direct communication from us. You can also reach us via chat, whatsapp, call or email to block promotional communication to you. Keep in mind, we do not sell or rent your personal information to third parties for their marketing purposes without your explicit consent.
We use third parties to help us provide services to You including the fulfilment of service, processing of payments, monitoring site activity, conducting surveys, maintaining our database, administering emails, and administering contents, and to provide aggregate, comparative information on the performance of our website to us and a select group.
You have several rights regarding the use of your data and it is your choice of what data you provide to us and how you want us to use your data. Having said that, Knowledgetrack needs the certain specific type of information to enable you on the Knowledgetrack platform and if you choose not to provide these information, Knowledgetrack will be unable to render you our services.
You may choose to provide, update, restrict and/or delete your data. Many such actions are already automated in the Knowledgetrack academy. For example, you can delete and update your live classes, your courses and course files directly from the academy. Other actions that you want to take on your data will be executed by us.
You may also choose to retrieve your personal data from Knowledgetrack. Most of the data is present in your academy such as recorded videos and contact information. In specific cases, you may reach out to Knowledgetrack as mentioned below.
With the specifics of your need, you have to submit your request with Knowledgetrack at knowledgetrackindia@gmail.com. We will be able to serve your request in a reasonable amount of time. Please send your request using an email account that you have registered with us under your name.
We may retain certain data contributed by you if it may be necessary to prevent fraud or future abuse, or for legitimate business purposes, such as analysis of aggregated, non-personal data, data records with claims from multiple stakeholders, account recovery, or if required by law. All retained data will continue to be subject to the terms of the Knowledgetrack Privacy Policy that you have previously agreed to.
The Site contains copyrighted material, trademarks and other proprietary information, including, but not limited to, text, software, photos, video, graphics, music, sound, and the entire contents of knowledgetrack is protected by copyright as a collective work under the applicable copyright laws. We owns a copyright in the selection, coordination, arrangement and enhancement of such content, as well as copyright or license to use in the content original to it. You may not modify, publish, transmit, participate in the transfer or sale, create derivative works, or in any way exploit, any of the content, in whole or in part. You may download / print / save copyrighted material for your personal use only.
Except as otherwise expressly stated under copyright law, no copying, redistribution, retransmission, publication or commercial exploitation of downloaded material without the express permission of us is permitted. If copying, redistribution or publication of copyrighted material is expressly permitted by us, then no changes in or deletion of author attribution, trademark legend or
Knowledgetrack does not have any express burden or responsibility to provide you with indications, markings or anything else that may aid you in determining whether the material in question is copyrighted or trademarked. You shall be solely liable for any damage resulting from any infringement of copyrights, trademarks, proprietary rights or any other harm resulting from such a submission. By submitting material to any public area of the Website, you warrant that the owner of such material has expressly granted us the royalty-free, perpetual, irrevocable, non-exclusive right and license to use, reproduce, modify, adapt, publish, translate and distribute such material (in whole or in part) worldwide and/or to incorporate it in other works in any form, media or technology now known or hereafter developed for the full term of any copyright that may exist in such material. You also permit any other end user to access, view, store or reproduce the material for that end user's personal use.
By submitting data to us or our agent or using the Site, you consent to our use of your data in the manner set out in this Privacy Policy.
The Site, Content, and Service contained herein may be used to find, select, and connect with tutors for the purpose of receiving or delivering instruction, tutoring, and advice only. Any attempt to do otherwise will also be a criminal breach of trust and Knowledgetrack will be free to initiate any type of legal action it chooses to. Licensee does not warrant that this website, its servers, or email sent by us or on our behalf are virus free. We will not be liable for any damages of any kind arising from the use of this website, including, but not limited to compensatory, direct, indirect, incidental, punitive, special or consequential damages, loss of data, goodwill, business opportunity, income or profit, loss of or damage to property and claims of third parties.
Knowledgetrack discourages children (below 16 years of age in European Economic Area, below 13 years elsewhere) to submit their data without parental consent.
In case we detect personal data submission from children, we will inform (via email or phone) the user to get permission from their parents or legal guardians. If we do not receive a confirmation on the action required from their parents or legal guardians within 30 days, we will delete the user personal data.
Parents or legal guardians who believe that we may have collected personal data from their child under those ages, can submit a request at knowledgetrackindia@gmail.com to approve or remove their child’s personal data.
If you have any concern about privacy or grievances please contact us with a thorough description and we will try to resolve the issue for you. The contact details of the Grievance Officer are provided below: Email: knowledgetrackindia@gmail.com
It is possible that we may need to disclose personal data when required by law. We will disclose such information wherein we have a good-faith belief that it is necessary to comply with a court order, ongoing judicial proceeding, or other legal process served on our company or to exercise our legal rights or defend against legal claims.
The Terms of Use Agreement is incorporated herein by reference in its entirety.
We may update this privacy policy. In the event there are significant changes in the way we process your personal data, we will display a notice on this site. Unless stated otherwise, our current Privacy Policy applies to all information that we have about you and your account.
We agree that any dispute or difference arising out of or in connection to this agreement shall be referred to arbitration, to be conducted by a single arbitrator appointed by mutual consent. The arbitration shall be as per the Arbitration and Conciliation Act, 1996. The language of arbitration proceeding shall be English. The seat and place of arbitration shall be Nimbahera district Chittorgarh, Rajasthan (pincode 312601) and the decision of the Arbitrator shall be final and binding on both parties herein.
This contract shall be subject to the exclusive jurisdiction of courts in Nimbahera district Chittorgarh, Rajasthan India and shall be governed by the Indian laws.
If you have any questions about the Privacy Policy, contact us at:
Registered office:
Knowledgetrack Education LLP
R. K. Colony
Nimbahera, Chittorgarh, Rajasthan
PIN CODE : 312601
